gg99 Privacy Policy
gg99 is always committed to keeping your personal information secure — learn how we collect, store, and use your data.
This privacy policy applies to users of the gg99 platform. By accessing the gg99 website or using our services, you are considered to have accepted the terms described in this policy. We may update this policy from time to time, so we recommend reviewing it regularly. This policy has been most recently reviewed and is currently in effect.
Introduction & Policy Overview
gg99 is a safe and reliable online casino platform serving players in Bangladesh. We believe that every user's personal information is a valuable asset, and protecting that asset is our core responsibility.
Through this privacy policy, we want to make it clear what kind of information gg99 collects, how it is stored, what it is used for, and under what circumstances it may be shared with third parties. Our goal is to maintain complete transparency so that you can play on gg99 with full confidence.
This policy applies to the gg99 website, mobile platform, and all associated services. If you disagree with any part of this policy, please refrain from using our services and contact our support team with any questions.
Information We Collect
We collect various types of information when you create an account and use our services at gg99. This information can be divided into two main categories:
2.1 Information You Provide Directly
When you interact with us directly or use our services, we collect the following information:
- Full name and date of birth (for age verification — only those aged 21 or above may use the service)
- Email address and mobile number
- Mobile banking account details (bKash, Nagad, Rocket, or Upay — used solely for processing transactions)
- Username and password
- Any information provided when contacting our support team
2.2 Automatically Collected Information
When you use the gg99 platform, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Activity logs on the website (login times, pages visited, gaming activity)
- Information collected through cookies and similar technologies
- Transaction history and gaming activity records
Purpose of Using Your Information
gg99 uses your information only for legitimate purposes. We never use your information unnecessarily. We use your information for the following purposes:
- Account Management: To create, manage, and secure your account.
- Identity Verification: To verify age and identity, ensuring those under 21 cannot use the platform.
- Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Customer Support: To provide accurate assistance via 24/7 live chat and email.
- Security & Fraud Prevention: To ensure platform security and detect potentially fraudulent activity.
- Service Improvement: To analyze user experience in order to improve the quality of our services.
- Legal Compliance: To maintain records necessary for complying with applicable laws and regulations.
- Communications: To send important updates, security alerts, and account-related notifications.
Data Protection Measures
gg99 has implemented industry-standard technical and organizational measures to protect your information. Our security framework consists of the following layers:
4.1 Technical Protection
- SSL Encryption: Our entire platform is secured with SSL (Secure Socket Layer) technology, which encrypts all data transferred between your browser and our servers.
- Encrypted Data Storage: Sensitive information (such as passwords and financial data) is stored using strong encryption.
- Firewall & Anti-Fraud Systems: Multi-layered firewalls and automated fraud detection systems to prevent unauthorized access.
- Regular Security Audits: Routine security testing and assessment conducted through third parties.
4.2 Organizational Protection
- A strict "need-to-know" policy is followed when it comes to accessing data.
- All staff receive regular training on data protection.
- Third-party service providers are contractually bound to comply with our privacy standards.
Please note that no data transmission over the internet can be guaranteed to be completely secure. We strive to ensure the highest level of protection, but we cannot guarantee absolute security.
Sharing Information with Third Parties
gg99 never sells or rents your personal information. However, we may share information with third parties in specific circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used solely for the purpose of verifying transactions.
- Technology Service Providers: We use services from various technology companies to operate the platform (server hosting, analytics tools, etc.). These parties are contracted with us and are required to comply with strict privacy standards.
- Legal Requirements: When providing information is legally required under a court order, government directive, or applicable law.
- Fraud Prevention: Sharing information with relevant authorities when necessary to protect against fraud, illegal activity, or harm to other users.
Outside the cases mentioned above, gg99 will not share your personal information with third parties without your consent.
Cookies & Tracking Technologies
The gg99 website uses cookies and similar technologies to function properly and to improve your experience.
6.1 Types of Cookies
- Essential Cookies: Necessary for the core functionality of the platform (such as maintaining login sessions). Without these, the website cannot function properly.
- Functional Cookies: To remember your preferences and settings (such as language preference).
- Analytical Cookies: To monitor website usage so we can improve the quality of our services.
6.2 Cookie Controls
Most browsers allow you to control cookies. You can disable cookies in your browser settings. However, please note that disabling essential cookies may cause some important platform features to not work correctly.
Data Retention Period
gg99 retains your personal information for as long as it is needed for its original purpose or as required by legal obligations.
- Active Accounts: All information will be retained for the duration that the account remains active.
- After Account Closure: Records of financial transactions and account activity will be retained for a defined period for legal requirements and audit purposes.
- Fraud-Related Information: Information relevant to fraud or disputed cases will be retained until the matter is resolved.
- Marketing Communications: Marketing-related information will be deleted after you withdraw your consent.
Once the defined retention period has passed, we securely delete your information or anonymize it so that it can no longer be linked to any individual.
Your Rights
Every user registered at gg99 has the following rights regarding their personal information:
- Right to Access: You can find out at any time what information we hold about you and how it is being used.
- Right to Rectification: If your account contains incorrect or outdated information, you can request that it be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted, though it may not be possible to delete all information if legal obligations exist.
- Right to Restrict Processing: In certain cases you can request that the processing of your information be restricted.
- Right to Withdraw Consent: You can withdraw consent given for marketing communications at any time.
- Right to Complain: If you believe we are not handling your information correctly, you can file a complaint with our support team.
To exercise any of the rights listed above, please contact our support team. We will process your request within a reasonable timeframe.
Protection of Minors
gg99 is a responsible gaming platform. Our services are intended only for those aged 21 or above. We do not knowingly collect information from anyone under the age of 21.
If we become aware that information belonging to a minor is in our system, we will immediately close that account and delete the associated information. If you believe a minor is using our platform, please notify our support team right away.
We advise parents to monitor their children's internet use and to use parental control software to restrict access to online gaming sites.
Policy Changes
gg99 reserves the right to update or amend this privacy policy from time to time. These changes may occur:
- When new services or features are added
- When applicable laws or regulations change
- When there are changes to our business practices
- When security measures are improved
For any significant changes, we will send a notification to your registered email and clearly note the update on the website. Separate notifications may not be provided for minor or editorial changes.
Continuing to use gg99 services after a change has been made means you have accepted the updated policy. We therefore recommend reviewing this page regularly.
Contact & Support
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. gg99's dedicated support team is always ready to assist with all privacy-related inquiries.
Protecting your information is our top priority. We are committed to making every moment at gg99 safe and enjoyable for you.