gg99's Responsible Play — Your protection is our priority
gg99 believes that online gaming should be for entertainment only. Use our tools and guidelines to enjoy a safe and enjoyable gaming experience.
Why is Responsible Play important?
Online gaming is a popular form of entertainment, but if not enjoyed within proper boundaries, it can have a negative impact on personal and family life. gg99 always wants its users to play in a fun and safe environment. That is why we treat responsible gaming as a core principle of our platform.
When gaming goes beyond mere entertainment and turns into addiction, problems such as financial loss, family conflict, and mental stress can arise. gg99's responsible gaming policy helps you avoid these situations and keep the enjoyment of playing alive. We believe informed and aware players are the happiest players.
Remember, gaming should never be a source of income — it is a form of entertainment. Never bet more than you can afford to lose. At gg99, we provide a range of effective protection tools to help ensure this.
Our Protection Tools
Self-Exclusion
If you feel that gaming is getting out of control, use the self-exclusion option. This feature lets you temporarily close your account for a set period of time. Set this period yourself and let our support team know.
Deposit Limit
Set a maximum limit on your daily, weekly, or monthly deposits. Once the limit is set, it will not be possible to deposit more than the specified amount. This is the most effective way to keep your budget under control.
Time-Out Break
Playing for long stretches without a break can cause mental fatigue and poor decision-making. Use gg99's time-out feature to take a temporary break lasting anywhere from 24 hours to a few weeks. No transactions can be made on your account during this break.
Bet Limit Setting
Set a limit on how much you can wager in each session. At gg99, you can control your own session loss limit, which protects you from impulsive decisions and keeps gaming enjoyable.
24/7 Support
For any gaming-related issues, contact our 24/7 live chat support at any time. Our Bengali-speaking representatives are always ready to help you use the responsible gaming tools. You can also reach us by email: [email protected]
Minor Protection
gg99 strictly follows a 21+ age policy. We use a verification process to ensure minors are not able to create accounts. Keep your password secure to prevent family members from gaining access.
Warning Signs of Problem Gambling
If any of the following signs appear in you, contact support immediately and take the necessary steps.
- A tendency to place more bets to try to recover lost money.
- Attempting to stop playing but repeatedly returning and being unable to stop yourself.
- Spending money needed for essential bills or household expenses on gaming.
- Hiding your gambling habit from family or friends, or lying about it.
- Feeling anxious, angry, or depressed when you are unable to play.
- Spending excessive time playing while neglecting family, work, or studies.
- Taking loans or asking others for money to fund gambling.
Core Principles of Healthy Gaming
Follow these simple rules to enjoy recreational gaming.
How to Activate Protection Tools
Activating responsible gaming tools at gg99 is very straightforward. In just a few steps, you can secure your account.
Log In
Log in to your gg99 account and go to account settings.
Responsible Gaming Menu
In settings, look for the "Responsible Gaming" section.
Choose Your Limit
Pick the option that suits you — deposit limit, time-out, or self-exclusion.
Get Support
If you face any issues, write to us via live chat or at [email protected] — we will help.
21+ Age Restriction & Minor Protection
gg99 is only for individuals aged 21 and above. Keeping minors away from gambling is an important part of our ethical and social responsibility. We verify age at the time of registration and may request additional verification when needed.
If a minor in your household uses your device, make sure they cannot access your gg99 account. Keep your password private, log out after each session, and use a password lock on your device.
If we become aware that a minor has accidentally created an account, we close that account immediately. We urge parents and guardians to use internet filtering software to protect children.
Keep Your Family Safe
- Never share your password
- Always log out at the end of a session
- Use a PIN or fingerprint lock on your device
- Avoid gaming in front of children
- If you have any concerns, let us know right away
Responsible Gaming FAQ
Play safe, stay happy
Activate responsible gaming tools and enjoy gg99's recreational gaming experience. Whatever your question, we are always here for you.